If You Build It, Will They Come? The Kaiser Permanente Model Of Online Health Care

被引：101

作者：

Silvestre, Anna-Lisa ^{[1
]}

Sue, Valerie M. ^{[1
]}

Allen, Jill Y. ^{[1
]}

机构：

[1] Kaiser Permanente, Internet Serv Grp, Oakland, CA 94612 USA

来源：

HEALTH AFFAIRS | 2009年 / 28卷 / 02期

关键词：

ACCEPTANCE;

D O I：

10.1377/hlthaff.28.2.334

中图分类号：

R19 [保健组织与事业（卫生事业管理）];

学科分类号：

摘要：

Although health care has lagged behind other industries in adopting online services, consumers will embrace online tools such as obtaining results of lab tests, scheduling appointments, and doctor-patient e-mail. Many challenges in using health care technology faced by small and midsize medical practices can be overcome by examining how Kaiser Permanente and other large integrated health systems handle the same problems. Collaboration among providers, combined with government support, will help advance widespread consumer adoption of online health care. [Health Affairs 28, no. 2 (2009): 334-344; 10.1377/hlthaff.28.2.334]

引用

页码：334 / 344

页数：11

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