Study of Service Mining Mechanism Based on Customer Behavior Analysis

被引：0
|
作者：
Hu, Wang [1 ]
Li, Yu [1 ]
机构：
[1] Wuhan Univ Technol, Sch Management, Wuhan 400070, Peoples R China
来源：
EIGHTH WUHAN INTERNATIONAL CONFERENCE ON E-BUSINESS, VOLS I-III | 2009年
关键词：
service mining; service mining objective; service mining framework; service mining mechanism;
D O I：
暂无
中图分类号：
F8 [财政、金融];
学科分类号：
0202 ;
摘要：
Service mining is a kind of service-based innovation and the integrated application based on customer behavior, knowledge, service specification and customer data, and the objective is to provide businesses with technical support for realizing active service and advance service. In the overall framework of service mining, this paper analyzes the operating mechanism of service mining, and probes into and summarizes various tools and measures used for service mining.
引用
收藏
页码：2530 / 2536
页数：7
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