Measuring Organizations' Operations Competitive Priorities

Effective organizations require operations strategies based on competitive priority analyses such as cost, quality, flexibility and delivery speed. These factors indicate how an organization is effectively doing the right thing whilst operations strategy involves the overall activities that drive the organization to achieve its organizational operational goals. This paper focuses on enterprise process improvement methods aimed at assisting operations strategies in terms of an organization's capability in generating strategies in order to gain a sustainable competitive advantage. This included improvement in speed, flexibility, reliability, cost and quality by means of continuous capability performance measurement. Research results show a lack of competitive priorities, operational process capability and organizational improvement methods in terms of an effective operations strategy. Furthermore, the results obtained from the study suggest a range of research possibilities which may lead to finding possible solutions why organizations cannot maintain the implementation of enterprise improvement methods.