The road map to KM evaluation in organization: A holistic framework

Knowledge Management (KM) has the real staying power and the potential to become the significant and permanent part of management's tool box. However, many organizations failed to realize the potential of marrying Information & Communications Technology (ICT) and KM theory to build Knowledge Management System (KMS). To meet the benefits from KM to expectations and reach KMS to its real potential, it is seriously needed to establish the evaluation and measurement framework for KMS. Based on metrics identified in literature, this paper proposes a holistic evaluation framework and a evaluation matrix, which provide a road map to KM evaluation in organization, and are applicable to plan the assessment of KM and systems holistically and effectively in organization.