Linking Organizational Virtuousness, Engagement, and Organizational Citizenship Behavior: The Moderating Role of Individual and Organizational Factors

This study examines the effect of organizational virtuousness on employees' engagement and organizational citizenship behavior in a deluxe hotel. It also verifies the moderating role of a positive personality at the individual level and the perception of organizational support at the organizational level in this causal relationship. The sample consists of 353 employees of a deluxe hotel in South Korea. The finding showed that managers can increase employees' engagement without fail by improving their perception of organizational virtuousness. Employees' engagement can increase organizational citizenship behavior, and the perception of organizational virtuousness can be linked to better organizational citizenship behavior, as it increases engagement. In addition, the more employees have proactive personality or favorable perception of organizational support, the more the effect of organizational virtuousness on work engagement increased. This result demonstrates the fact that improving employees' perception of organizational virtuousness is a way of increasing employees' work engagement and organizational citizenship behavior from managers' perspective.