Managing testing activities in telecommunications: A case study

This paper examines ways of managing testing more efficiently and effectively. The importance and the workload of testing have been growing constantly in the telecommunication industry, as a result of shorter product lifecycles and decreased time-to-market. At the same time, the complexity of products has increased with a decrease in physical dimensions. Managers face enormous challenges in developing knowledge and effective testing processes. This case study proposes the application of two models, a testing optimization model and an extended V2M2 (Verification Validation Maturity Model) model, for managing the value of testing. In the empirical part of the study, the present state of testing management is examined. (c) 2009 Elsevier B.V. All rights reserved.