Client Satisfaction and Outcome Comparisons of Online and Face-to-Face Counselling Methods

被引：37

作者：

Murphy, Lawrence ^{[1
]}

Parnass, Paul ^{[1
]}

Mitchell, Daniel L. ^{[1
]}

Hallett, Rebecca ^{[2
]}

Cayley, Paula

Seagram, Samantha

机构：

[1] Worldwide Therapy Online Inc, Guelph, ON N1H 2A4, Canada

[2] Univ Guelph, Dept Environm Biol, Guelph, ON N1G 2W1, Canada

来源：

BRITISH JOURNAL OF SOCIAL WORK | 2009年 / 39卷 / 04期

关键词：

Social work and IT; evidence-based practice; research and evaluation; online counselling; e-mail therapy; GLOBAL ASSESSMENT; WORKING ALLIANCE; PSYCHOTHERAPY; INVENTORY; INTERNET; SCALE; GAF;

D O I：

10.1093/bjsw/bcp041

中图分类号：

C916 [社会工作、社会管理、社会规划];

学科分类号：

1204 ;

摘要：

This article compares Global Assessment of Function (GAF) and Client Satisfaction Survey scores for clients receiving either face-to-face or online counselling. Clients were assessed by phone and then assigned to one of the two modalities. Analyses of variance were conducted with alpha = 0.05, to examine differences between counselling modalities. No significant differences were found for degree of change in GAF between assessment and closing between the two modalities. Some differences were found in Client Satisfaction Scores. Implications for screening and social work practice are discussed.

引用

页码：627 / 640

页数：14

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