Factors affecting hotels' adoption of mobile reservation systems: A technology-organization-environment framework

被引：205
|
作者：
Wang, Yi-Shun [1 ]
Li, Hsien-Ta [1 ]
Li, Ci-Rong [2 ]
Zhang, Ding-Zhong [1 ]
机构：
[1] Natl Changhua Univ Educ, Dept Informat Management, Changhua 500, Taiwan
[2] Fujian Normal Univ, Fuqing Branch, Fac Management, Fuzhou, Peoples R China
来源：
TOURISM MANAGEMENT | 2016年 / 53卷
关键词：
Technology-organization-environment (TOE) framework; Mobile service adoption; Mobile hotel reservation systems; Hospitality industry; PERCEIVED CRITICAL MASS; USER ACCEPTANCE; INFORMATION-TECHNOLOGY; BUSINESS ADOPTION; SOCIAL INFLUENCES; EDI ADOPTION; DETERMINANTS; SERVICES; MODEL; FIT;
D O I：
10.1016/j.tourman.2015.09.021
中图分类号：
X [环境科学、安全科学];
学科分类号：
08 ; 0830 ;
摘要：
This study explores why hotels adopt mobile reservation systems; based on a technology-organization-environment (TOE) framework, nine factors are hypothesized to explain hotels' adoption of mobile hotel reservation systems (MHRS). Logistic regression is employed to analyze data gathered from 140 hotels in Taiwan. The results indicate that compatibility, firm size, technology competence, and critical mass are significantly positively related to MHRS adoption, while complexity is significantly negatively related to MHRS adoption. By indentifying the predictors of hotels' adoption of MHRS through the TOE framework, this study provides several theoretical and practical implications related to mobile service adoption. (C) 2015 Elsevier Ltd. All rights reserved.
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页码：163 / 172
页数：10
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