Impact of Industry 4.0 technologies for Business Services in Hungary

The impact of new digital technologies is all around us. They change the way of what, how and why we do in our personal and professional lives. Many time these technologies are cited as Industry 4.0 but they are prevailing in other sectors as well. These technologies could be transformative in many segments of the economy and there are signals that the service sector is also changing due to digital technologies. This research aimed to understand the implementation of new, mostly service delivery automation technologies within business service segment that is one of the most developing service segments in the last 15 years. The research includes an online questionnaire and an interview series to answer how game-changer could the technology be in the business services and what kind of change could we expect. The research paper summarizes the main possibilities that Service 4.0 as a digital technological framework mean and how it differs from Industry 4.0. The technologies also drive the business model of organizations and in the business services segment, there are more evolutionary stages of service delivery. The research introduces the intelligent service delivery model as the next step for leading-edge business service centres built on new digital technologies.