[1] Deakin Univ, Inst Hlth Transformat, Fac Hlth, Ctr Qual & Patient Safety, Geelong, Vic, Australia
[2] Deakin Univ, Fac Hlth, Ctr Org Change Person Centred Healthcare, Sch Med, Geelong, Vic, Australia
[3] Univ Hosp Geelong, Barwon Hlth, Geelong, Vic, Australia
[4] Healthcare Commun Matters, London, England
[5] Univ East Anglia, Fac Med & Hlth Sci, Norwich Med Sch, Norwich, England
[6] Univ Coll Copenhagen, Dept Nursing, Copenhagen, Denmark
[7] McMaster Univ, Sch Nursing, Hamilton, ON, Canada
[8] Deakin Univ, Sch Nursing & Midwifery, Waterfront Campus,1 Gheringhap St, Geelong, 3220, Australia