Development of a case based intelligent customer-supplier relationship management system

被引：52
|
作者：
Choy, KL [1 ]
Lee, WB
Lo, V
机构：
[1] Hong Kong Polytech Univ, Dept Ind & Syst Engn, Hong Kong, Hong Kong, Peoples R China
[2] Honeywell Consumer Prod Hong Kong Ltd, Asia Operat, Hong Kong, Hong Kong, Peoples R China
来源：
EXPERT SYSTEMS WITH APPLICATIONS | 2002年 / 23卷 / 03期
关键词：
customer and supplier relationship management; supplier selection; help desk function; supply network; case based reasoning;
D O I：
10.1016/S0957-4174(02)00048-9
中图分类号：
TP18 [人工智能理论];
学科分类号：
081104 ; 0812 ; 0835 ; 1405 ;
摘要：
The integration of customer relationship management (CRM) and supplier relationship management (SRM) to facilitate supply chain management in the areas of supplier selection using a help desk approach has become a promising solution for manufacturers to identify appropriate suppliers and trading partners to form a supply network on which they depend for products, services, and distribution. In this paper, an intelligent customer-supplier relationship management system (ISRMS) using the case based reasoning (CBR) technique to select potential suppliers is discussed. By using ISRMS in Honeywell Consumer Product (Hong Kong) Limited, it is found that the outsource cycle time from the searching of potential suppliers to the allocation of order is greatly reduced. (C) 2002 Elsevier Science Ltd. All rights reserved.
引用
收藏
页码：281 / 297
页数：17
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