Developing a self-assessment model to measure QMS maturity in ISO certified manufacturing companies

被引：0

作者：

Morsal, S. A. A. T. ^{[1
]}

Ismail, M. Y. ^{[1
]}

Osman, M. R. ^{[1
]}

机构：

[1] Univ Putra Malaysia, Fac Engn, Serdang 43400, Selengor, Malaysia

来源：

JOURNAL OF SCIENTIFIC & INDUSTRIAL RESEARCH | 2009年 / 68卷 / 05期

关键词：

ISO 9001: 2000; Effectiveness; Organization's maturity; Self-assessment;

D O I：

暂无

中图分类号：

T [工业技术];

学科分类号：

08 ;

摘要：

This paper explains development of a new self-assessment framework according to core values, fundamental principles and requirements of ISO 9001: 2000, and its compiling and validation The studying activities finally led to developing a new self-assessment model with 33 criteria (key statements), and 300 indicators (focus areas), in 8 separated fundamental principles of ISO 9000 family. Developed model has been applied in 8 Iranian ISO certified companies, and results, analyzed by SPSS 13, suggested that validity of model (content, construct and predictive validity) is approved with Cornbach's alpha (0.933-0.943).

引用

页码：349 / 353

页数：5

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