A simulation system for evaluating operation flow

In an effort to improve customer services and business efficiency, improvements in the business operation are being made in various fields. In past efforts to improve the business process, it has been difficult to predict quantitatively the effect of improvement approach before it is applied. To deal with this problem, a pre-evaluation method for the business process improvement, by simulating the operation flow by the simulation technique, is proposed. The difficulty then arose that the simulation program is constructed for each operation analysis, and a long time is required in the pre-evaluation of the business process improvement. This paper proposes a method that can describe in a simple way a simulation model for the operation flow, as well as the construction method for the operation flow evaluation simulation system, which is based on the proposed model and can reduce the pre-evaluation time for the business improvement plan. The effectiveness of the proposed method is demonstrated through an example in which the proposed system is applied to the business process improvement approach.