Supporting ITIL Processes Implementation Using Business Process Management Systems

被引：0
|
作者：
Mahy, Youssef [1 ]
Ouzzif, Mohamed [1 ]
Bouragba, Khalid [1 ]
机构：
[1] Hassan II Univ, RITM Lab, CED Engn Sci, Casablanca, Morocco
来源：
PROCEEDINGS OF 2016 THIRD INTERNATIONAL CONFERENCE ON SYSTEMS OF COLLABORATION (SYSCO) | 2016年
关键词：
IT Service Management; Business Process Management; ITIL; BPM;
D O I：
暂无
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
ITIL is one of the most used frameworks for IT service management. Implementing ITIL processes through an organization is not an easy task and present many difficulties. This paper explores the ITIL implementation's challenges and tries to experiment how Business Process Management Systems can help organization overtake those challenges.
引用
收藏
页码：P77 / P80
页数：4
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