Sustainable Service Innovation Model: A Standardized IT Service Management Process Assessment Framework

被引：0
|
作者：
Barafort, Beatrix [1 ]
Rousseau, Anne [1 ]
机构：
[1] Ctr Rech Publ Henri Tudor, L-1855 Luxembourg, Luxembourg
来源：
SOFTWARE PROCESS IMPROVEMENT, PROCEEDINGS | 2009年 / 42卷
关键词：
Process assessment; service innovation; IT service management; process models; standardization; sustainable service innovation process;
D O I：
暂无
中图分类号：
TP31 [计算机软件];
学科分类号：
081202 ; 0835 ;
摘要：
This paper presents the Sustainable Service Innovation Framework that is used in the Public Research Centre Henri Tudor in Luxembourg as a generic framework supporting innovation, and promoting multi disciplinary activities It is demonstrated with the Tudor's IT Service Management Process Assessment (TIPA)'s case: the Tudor's IT Service Management Process Assessment, with the value, design, promotion, management and capitalization of TIPA's services.
引用
收藏
页码：69 / 80
页数：12
相关论文
共 50 条
  • [1] Developing a sustainable service innovation framework for the hospitality industry
    Horng, Jeou-Shyan
    Liu, Chih-Hsing Sam
    Chou, Sheng-Fang
    Tsai, Chang-Yen
    Hu, Da-Chian
    [J]. INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, 2018, 30 (01) : 455 - 474
  • [2] A framework for Service Innovation Capability Maturity Model
    Li, Eldon Y.
    Chen, Li-Wei
    Shen, Chien-Li
    [J]. PROCEEDINGS OF THE FOURTH INTERNATIONAL CONFERENCE ON OPERATIONS AND SUPPLY CHAIN MANAGEMENT (ICOSCM 2010), 2010, 4 : 529 - 534
  • [3] Development of a framework for industrial service innovation management and coordination
    Panesar, Sukhvir Singh
    Markeset, Tore
    [J]. JOURNAL OF QUALITY IN MAINTENANCE ENGINEERING, 2008, 14 (02) : 177 - +
  • [4] METHODOLOGY FRAMEWORK FOR PROCESS INTEGRATION AND SERVICE MANAGEMENT
    Galinec, Darko
    Vidoyic, Slavko
    [J]. JOURNAL OF INFORMATION AND ORGANIZATIONAL SCIENCES, 2007, 31 (01) : 37 - 49
  • [5] Innovation and co-creation process in service enterprises implications for process management and service development
    McManus, John
    [J]. BUSINESS PROCESS MANAGEMENT JOURNAL, 2020, 26 (04) : 817 - 823
  • [6] Service providers' sustainable service innovation: service-dominant logic
    Chen, Chun-Liang
    [J]. SERVICE INDUSTRIES JOURNAL, 2017, 37 (9-10): : 628 - 656
  • [7] SUSTAINABLE MANAGEMENT OF TOURISM IN RURAL, PARISHES BASED ON SERVICE INNOVATION
    Acosta, Olga Bravo
    [J]. REVISTA UNIVERSIDAD Y SOCIEDAD, 2024, 16 (03): : 232 - 239
  • [8] Conceptualizing Service Innovation and Service Innovation Model Constructing
    Yang Liu
    Song, De-jun
    [J]. 2009 6TH INTERNATIONAL CONFERENCE ON SERVICE SYSTEMS AND SERVICE MANAGEMENT, VOLS 1 AND 2, 2009, : 703 - +
  • [9] A Study on the Process Model for IT Service Management
    Zhao, Chen
    Gan, HongHua
    Gao, Fei
    [J]. CEA'09: PROCEEDINGS OF THE 3RD WSEAS INTERNATIONAL CONFERENCE ON COMPUTER ENGINEERING AND APPLICATIONS, 2009, : 206 - +
  • [10] The business process model for IT service management
    Zhao, Chen
    Gao, Fei
    [J]. WSEAS Transactions on Systems, 2008, 7 (12): : 1494 - 1503
12345