The Conflicting Interests of the Airline, Airport and Passenger Expectation towards Provision of Terminal Facilities for Low Cost Airport Terminal Design: Case study of Malaysia Airports and Air Asia Bhd

The purpose of the Paper is to examine the conflicting interests of the airline, airport and passenger's expectation on provision of terminal facilities in Low Cost Terminals (LCTs) and supported by an in-depth survey of low cost passenger preferences related to operations at the Low Cost Terminal, Kuala Lumpur International Airport 2 (KLIA 2), Malaysia. The debate concerning the development of the 'right' terminal facilities (TF) has led to considerable discussion by airport operators. Airports have to retain the airlines as business partners and customers. To this end, they need to develop facilities that offer best value in order to retain their custom without compromise safety and security. In addition, airports must be flexible enough to meet the changing needs of passengers. With particular emphasis on experiences at KLIA 2, this research is an evaluation the provision of TF for a LCT model, taking into account potentially expectations of passengers. The paper concludes by suggesting guidelines for LCT development that will seek to optimise the relative aspirations of passengers concerned.