Visualization of Client Service Events Statistics

被引：0
|
作者：
Zolotovitski, Alexandre [1 ]
机构：
[1] Sun Microsyst Inc, San Diego, CA 92121 USA
来源：
MCDM: 2009 IEEE SYMPOSIUM ON COMPUTATIONAL INTELLIGENCE IN MULTI-CRITERIA DECISION-MAKING | 2009年
关键词：
D O I：
暂无
中图分类号：
TP18 [人工智能理论];
学科分类号：
081104 ; 0812 ; 0835 ; 1405 ;
摘要：
This paper summarizes work performed to develop new types of charts for the visualization of statistics associated with client service events: the matrix bar chart and the flower bed chart. In the problem that led to these charts, we had to visualize time series data of service events sequence related to specific clients. The flower bed and matrix bar charts can be plotted for any specific interval of time. The raw data were aggregated into two tables: Frequency(PrevEv, Ev) and Time(PrevEv, Ev). Then these two tables were visualized. The charts give the user the ability to identify immediately the most business important factors. The program was implemented as VBA - MS Excel macro.
引用
收藏
页码：112 / 114
页数：3
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