A new customer satisfaction index model

被引：0
|
作者：
Lin, YY [1 ]
Tian, JX [1 ]
机构：
[1] Harbin Inst Technol, Sch Management, Harbin 150001, Peoples R China
来源：
PROCEEDINGS OF 2002 INTERNATIONAL CONFERENCE ON MANAGEMENT SCIENCE & ENGINEERING, VOLS I AND II | 2002年
关键词：
customer satisfaction; customer satisfaction index model;
D O I：
暂无
中图分类号：
F8 [财政、金融];
学科分类号：
0202 ;
摘要：
The economy is changing. The conventional "quantity" measures of economics performance, such as productivity, cannot evaluate the economy as they used to. There is a pressing need to measure and evaluate the quality of economy output, as well as its quantity. Customer satisfaction index has been introduced as a new type of market-based performance measure in the last decade. Based on a reviewing of some valuable literatures, the paper proposes a new customer satisfaction index model.
引用
收藏
页码：1019 / 1022
页数：4
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