Moderating Effects of Organizational Climate on the Relationship between Emotional Labor and Burnout among Korean Firefighters

This study examined the association of emotional labor and organizational climate with burnout and elucidated the moderating effect of organizational climate on the relationship between emotional labor and burnout among 18,936 Korean firefighters (male: 17,790, 93.9%, female: 1146, 6.1%). To examine the effects of organizational climate on the relationships between five sub-scales of emotional labor and burnout, four groups were created using various combinations of emotional labor ("normal" vs. "risk") and organizational climate ("good" vs. "bad"): (1) "normal" and "good" (Group I), (2) "normal" and "bad" (Group II), (3) "risk" and "good" (Group III), and (4) "risk" and "bad" (Group IV). A hierarchical multiple linear regression analysis indicated that firefighters' burnout was significantly higher in the group with "bad" than "good" organizational climate and was significantly higher among people with "risk" than "normal" emotional labor. Combined effects of organizational climate with emotional labor on burnout were observed in all five sub-scales. Groups II, III, and IV were more likely to experience burnout than Group I (trend p < 0.001). Additionally, the moderating effects of organizational climate on the relationship between the five sub-scales of emotional labor and burnout were observed, except for factor 5. These results emphasize the importance of stress management to alleviate burnout caused by emotional labor at the organizational level and coping strategies to reinforce the personal potentiality suitable to organizational norms at the individual level.