Defining competencies for special library professionals: Malaysian experience

Special libraries are undergoing some fundamental changes which require redefinition of the competencies of information professionals. The contextual variables necessitate identification of competencies in relation to the peculiarities of a situation. Some methodological improvements were also attempted to arrive at a reliable body of knowledge and skill competencies. Fifty top and middle managers of the ten largest special libraries in Malaysia were interviewed to validate competencies by using a scale indicative of the perceived extent of importance of each competency. The validated competencies have been presented in the following six areas: foundation, cataloguing, circulation, information service, collection development and serial control. Capabilities to relate information facility to the organizational mission and profile, managerial competence, effective exploitation of information technology, subject expertise, and a great deal of emphasis on service aspect figure as the most important arsenal for the future information professionals.