Training and Education: Technical Communication Managers Speak Out

Purpose: This article describes a study conducted among technical communication managers. As one part of a special issue reporting on the entire study, this particular article focuses on the participants' responses to questions about education and training of technical communicators, including credentialing, skills and competencies, the gap between school and work, professional development, and the pattern of technical communication careers in terms of professional growth. Method: This study used a modified Delphi method. To gather data, we used two sets of survey questions and two structured interviews. Results: Participants valued basic technical writing skills and traditional credentialing (such as college degrees in TPC) over technical degrees or certifications. Yet they also advised that academic programs push students to develop strategic thinking and other professional skills and confidence. Conclusion: Practitioners will need both basic skills and strategic skills to advance in their careers.