Benchmarking ICT companies on the management of social and environmental issues in their supply and disposal chains

ISIS Asset Management's January 2004 benchmarking study of eleven global Information and Communication Technology (ICT) companies demonstrates how poor social and environmental performance has the potential to impact the bottom line, not least through damage to a company's brand. It also highlights how effective engagement of suppliers can lead to tangible business benefits, most notably improved product quality. The study found a number of examples of good practice within the sector, but also substantial shortcomings, especially with regard to the management of labour standards.