Green information quality and green brand evaluation: the moderating effects of eco-label credibility and consumer knowledge

被引:48
|
作者
Kumar, Prashant [1 ,2 ]
Polonsky, Michael [3 ]
Dwivedi, Yogesh K. [4 ]
Kar, Arpan [5 ]
机构
[1] Asian Inst Technol, Sch Management, Pathum Thani, Thailand
[2] Univ Americas Puebla, Dept Mkt, Cholula, Mexico
[3] Deakin Univ, Deakin Business Sch, Geelong, Vic, Australia
[4] Swansea Univ, Sch Management, Swansea, W Glam, Wales
[5] Indian Inst Technol Delhi, Dept Management Studies, New Delhi, India
关键词
Consumer knowledge; Eco-label credibility; Green advertisements; Green brand credibility; Green brand evaluation; Green information quality; COMMON METHOD VARIANCE; CORPORATE SOCIAL-RESPONSIBILITY; WORD-OF-MOUTH; DECISION-MAKING; ENVIRONMENTAL KNOWLEDGE; EMPIRICAL-EXAMINATION; ORGANIC FOOD; IMPACT; BEHAVIOR; RESPONSES;
D O I
10.1108/EJM-10-2019-0808
中图分类号
F [经济];
学科分类号
02 ;
摘要
Purpose This study aims to examine the effects of three green information quality dimensions - persuasiveness, completeness and credibility - on green brand evaluation and whether this is mediated by green brand credibility. It also examines the moderating effects of eco-label credibility and consumer knowledge on green information quality dimensions and green brand credibility relationships. Design/methodology/approach Using a structured questionnaire on environmentally-friendly electrical goods/electronics, cosmetic and apparel product advertisements, involving an elaboration task, this study collected usable data from 1,282 Indian consumers across 50 cities. It also undertook an assessment for three different product groups using structural equation modelling to examine proposed hypotheses and assessed moderated mediation using the Hays process model. Findings The study indicates that: green brand credibility mediates the effects of green information quality dimensions on green brand evaluation; consumer knowledge moderates the effects of persuasiveness and completeness on green brand credibility and eco-label credibility moderates the effects of persuasiveness and credibility on green brand credibility. Research limitations/implications In green information processing, this study supports the relevance of the elaboration likelihood model and the mediation effect of green brand credibility. It also presents evidence that credible eco-labels enhance green information processing. While the results are broadly consistent across the three product categories, the results may only generalizable to the environmentally-aware urban populations. Practical implications Help brand managers to design advertisements that add brand credibility in environmentally-aware urban markets. Originality/value It helps to define green information quality and the interacting effects of eco-label credibility and consumer knowledge in green information processing.
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页码:2037 / 2071
页数:35
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