Approximate performance measures for a single station two-stage reneging queue

被引:2
|
作者
Sasanuma, Katsunobu [1 ]
Scheller-Wolf, Alan [2 ]
机构
[1] SUNY Stony Brook, Coll Business, Stony Brook, NY 11794 USA
[2] Carnegie Mellon Univ, Tepper Sch Business, Pittsburgh, PA 15213 USA
关键词
Single station; Two-stage queue; Exponential reneging; Markov chain decomposition;
D O I
10.1016/j.orl.2021.01.004
中图分类号
C93 [管理学]; O22 [运筹学];
学科分类号
070105 ; 12 ; 1201 ; 1202 ; 120202 ;
摘要
We study a single station two-stage reneging queue with Poisson arrivals, exponential services, and two levels of exponential reneging behaviors, extending the popular Erlang A model that assumes a constant reneging rate. We derive approximate analytical formulas representing performance measures for our two-stage queue following the Markov chain decomposition approach. Our formulas not only give accurate results spanning the heavy-traffic to the light-traffic regimes, but also provide insight into capacity decisions. (C) 2021 Elsevier B.V. All rights reserved.
引用
收藏
页码:212 / 217
页数:6
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