Reinventing suggestion systems for continuous improvement

被引:13
|
作者
Schuring, RW [1 ]
Luijten, H [1 ]
机构
[1] Univ Twente, Sch Management Studies, NL-7500 AE Enschede, Netherlands
关键词
kaizen; continuous improvement; suggestion systems; performance management; motivation;
D O I
10.1504/IJTM.2001.002969
中图分类号
T [工业技术];
学科分类号
08 ;
摘要
This article reports an experiment to increase the effectiveness of a suggestion system by deliberately applying principles of the kaizen and performance management. Design rules for suggestion systems are derived from these theories. The suggestion system that resulted differs from traditional suggestion systems in a number of aspects. For example, in the new system, line managers have a role in judging and rewarding ideas. All in all, the system has shorter lead-times, more focus on small improvements and does more to motivate participation. Also, it is demonstrated that the application of these design rules can lead to a considerable increase of the number and value of suggestions. A 'modernized' suggestion system is a core element for a continuously improving organization.
引用
收藏
页码:359 / 372
页数:14
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