Good Practices of User Experience and Design Research for Mobile and Electronic Governmental Services

被引：0

作者：

Sellung, Rachelle ^{[1
]}

Hoelscher, Marie ^{[1
]}

Burgstaller-Hochenwarter, Lisa ^{[2
]}

机构：

[1] Fraunhofer IAO, Nobelstr 12, D-70569 Stuttgart, Germany

[2] Technikon Forschungs & Planungsgesell mbH, Burgpl 3a, A-9500 Villach, Austria

来源：

ELECTRONIC GOVERNMENT AND THE INFORMATION SYSTEMS PERSPECTIVE, EGOVIS 2022 | 2022年 / 13429卷

关键词：

Mobile services; Mobile government; mGovernment; eGovernment; Governmental services; User experience; Design research; ACCEPTANCE;

D O I：

10.1007/978-3-031-12673-4_10

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

This paper summarizes desk research conducted on User Experience and Design Research for Mobile Governmental Services and presents Good Practices. As mobile services are the next step for governmental services, it is necessary that as this transition occurs that the integration of user needs, and user experience is considered from the start of the development process. This paper summarizes the methods, key findings, challenges that were discovered from UX and Design literature research on mobile and electronic governmental services. As a result, this paper derives Good Practices as a reference point for technical developers and other interested stakeholders to include the necessary user experience and design needs for market success.

引用

页码：138 / 149

页数：12

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