Chat reference: A guide to live virtual reference services.

被引:0
|
作者
Mon, L [1 ]
机构
[1] Univ Washington, Informat Sch, Seattle, WA 98195 USA
关键词
D O I
10.1002/asi.10395
中图分类号
TP [自动化技术、计算机技术];
学科分类号
0812 ;
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页码:366 / 368
页数:3
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