Costs of Quality Management in Global and South African Manufacturing Companies: Similarities and Differences

The paper reports the results of the similarities and differences in cost of quality (CoQ) management between global manufacturing companies operating in South Africa and local manufacturers. The survey research method and questionnaires were used to collect primary data for the study. The study received 119 responses from South African manufacturing companies and 19 responses from global manufacturing firms. The two-way analysis of variance revealed that CoQ categories and manufacturer location did not affect CoQ adoption. The findings did not provide enough evidence to claim a statistically significant difference in CoQ adoption between global and South African manufacturers. Global manufacturing companies, on the other hand, had the highest overall mean adoption across all CoQ categories. The study's findings could serve as a starting point for both local and global manufacturers to benchmark their CoQ management processes and learn from one another.