Digital Transformation: Current Challenges and Future Perspectives

We observe increasing needs for remote collaboration, inspired by corresponding technical and technological possibilities. This was further justified during the COVID-19 pandemic when most businesses went on-line. Many positive effects of the Digital Transformation were seen in this period, but also a number of new challenges popped up. This paper is based on previous research featuring Digital Transformation and it is extended towards explicitly considering particular challenges that pose societal relevance. There are three main contributions of this paper. First, a modified model is created and presented as evolution of the enhanced socio-technical system to better describe the prospects and challenges associated with platform technologies and digital driven transformations. The second contribution is a systematic review of recent publications on digital driven transformations, and five key points and four crucial steps are suggested to be intended with digital transformations. Third, three examples are considered to support the author's claims. Those examples have to do with domains of high relevance, namely: (i) Education; (ii) Health Care; (iii) Finance-banking.