Digitization of Business for Small And Medium-Sized Enterprises (SMEs)

Digitalization is critical for the long-term viability of small businesses in the new economy. As global digitalization accelerates, Malaysian SMEs must embrace the digital economy to contribute to economic growth. A critical issue confronting SMEs in the aftermath of the COVID-19 pandemic is adopting a digital business model. This study examines the importance of embedding digital technology into business models among SMEs, which has been shown to increase long-term productivity and sustainability. Technology adoption will help close the productivity gap between SMEs and large corporations by increasing capacity and capability for greater competitiveness and innovation.