Government Services Bus (GSB): Opportunity to Improve the Quality of Data Entry

The Kingdom of Saudi Arabia (KSA) consists of 26 agencies. Each agency is composed of branches that are spread across the KSA. Some have the authority to strategically attract and hire people. Most agencies and branches do not interchange data with each other. People who want to apply to a university for study or to the public government for work have to enter all of their personal data each time. A government services bus (GSB) is a platform that enables agencies and the associated branches to integrate and interlink in order to share data. Most agencies are unaware of the advantages of GSB. COVID-19 has locked down the world in many aspects. This study aims to identify the purpose of GSB and its advantages in order to raise awareness in the agencies, branches, and communities. A questionnaire was conducted to measure the awareness of GSB. Awareness is an essential factor that allows a government agency to understand why it should interlink with GSB. There are numerous advantages to sharing and interchanging data among agencies and providing e-services to other agencies and citizens.