Improving the user experience in museum: A Joint course with Beijing Museum of Natural History

The research aims to improve the user experience in Beijing Museum of Natural History with the method of service design. This project was merged into a postgraduate course named 'UX Foundation' in Beijing Normal University. It was an innovative practice both for the museum and the university to cooperate together throughout the project. The course provided numbers of solutions for the museum after the joint efforts from teachers, students and staffs from the museum. It was a practical attempt of specialty course teaching in UX master program, and also the first important experience for these students to manage real project under the method of service design. Series methods were taught to students, as it's their first course in their master, and the fruitful results inspired the museum from user-centered research.