Democratizing co-production of sustainable public services

This panel would like to debate about some of the challenges behind the vision put forward by "TRACK 4: Human-centric innovation in smart cities", i.e. how to give place to novel public services truly addressing the needs and demands of citizens to facilitate their interactions with public administrations. Smart Governance is undoubtedly a key area of Smart Cities. Hence, this panel will explore how co-creation methodologies and supporting digital tools can be leveraged to give place to more widely adopted public services, driven by either bottom-up and top-down innovation initiatives. Firstly, this panel will describe some research progress achieved by projects belonging to H2020 topic "DT-GOVERNANCE-05-2020 - New forms of delivering public goods and inclusive public services", namely INTERLINK and inGOV. Secondly, it will open the debate to the public to get their views on important key topics and barriers that have usually impended co-production of public services, e.g., sustainable models for public services, continuous engagement of stakeholders or quality assurance of public services. Finally, reflections from the invited panel members and the public will be summarized and reflected on a post-event report.