Design and Implementation of Telephone Integrated Information Management System

被引：0
|
作者：
Cai Limin [1 ]
机构：
[1] Jianghan Univ, Sch Phys & Informat Engn, Wuhan 430056, Peoples R China
来源：
FOURTH INTERNATIONAL CONFERENCE ON COOPERATION AND PROMOTION OF INFORMATION RESOURCES IN SCIENCE AND TECHNOLOGY (COINFO 2009) | 2009年
关键词：
CTI; Calling Center; Analog Telephone Voice Card; Telephone Recording;
D O I：
10.1109/COINFO.2009.12
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
This article Introduces CTI technology, as well as design and implementation of an integrated telephone information management system for legal hotline based on CTI technology. This system adopts the application platform consisted of TeleWind series analog telephone voice card and industrial computer, realizes external line automatic responding, intelligent switching over and automatic recording. This article also introduces the design for the general frame of the platform and describes the implementation of key technology in detail. The actual operation meets the requirements of customers.
引用
收藏
页码：76 / 79
页数：4
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