The management of indoor air quality (IAQ) is of interest to building occupants, managers, owners, and regulators alike. Whether by poor design, improper attention, inadequate maintenance or the intent to save energy, many buildings today have significantly degraded IAQ levels. Considering the increase of facilities and occupants in the non-industrial sector of our nation's workforce, the consequences of inadequate IAQ, as related to productivity, human wellness and healthcare costs in the commercial (healthcare) environment, have become increasingly urgent issues to design professionals, building owners and managers, safety and health professionals, interior product manufacturers, and HVAC control vendors. Acceptable IAQ is defined by the American Society of Heating, Refrigerating, and Air Conditioning Engineers (ASHRAE) in Standard 62-1989 "Ventilation for Acceptable Indoor Air Quality" as "air in which there are no known contaminants at harmful concentrations as determined by cognizant authorities and with which a substantial majority (80 percent or more) of the people exposed do not express dissatisfaction." ASHRAE's definition not only addresses the chemical compounds that may be present in the air, but it also recognizes a need to address both physiological and psychosocial comfort. One must accept that the determination of IAQ is multifaceted, not only in cause and effect but also in solutions. The first step of proper IAQ management is to fully understand the issue of IAQ and to a certain elemental degree, the extent of the problem(s), causes and possible solution applications. This will require input from the individuals affected, their direct supervisors, safety and health professionals, and the facilities/maintenance departments. One of the most cost-effective mechanisms to solicit this information is through a self-administered questionnaire. The second step is to conduct a performance review of the HVAC systems based on equipment design specifications and guidelines for acceptable IAQ. And the third step is to identify potential chemical, physical and biological sources that are known to contribute to adverse air quality. Upon completion of these three steps, you will be able to identify the more significant contributors to IAQ problems and establish applications for prevention and mitigation.