New methodology for value added auditing

This paper describes the use of Quality Management Principles as Themes in auditing ISO 9001:2000 and TL 9000 Release 3.0. ISO 9001:2000 [2000a] was revised to provide a quality management system model based on a process orientation. Since TL 9000, release 3.0 is based on ISO 9001:2000 it provides auditors with a unique opportunity for adding value to the quality management systems (QMS) they audit. The results will be improved product quality and reliability leading to greater customer satisfaction. In this paper I describe the new structure of ISO TL 9000 and discuss the use of the eight quality principles as themes to help improve the auditee's products/services and processes. The end result should be improved customer satisfaction.