The influence of demographic heterogeneity on the emergence and consequences of cooperative norms in work teams

被引：469
|
作者：
Chatman, JA [1 ]
Flynn, FJ
机构：
[1] Univ Calif Berkeley, Haas Sch Business, Berkeley, CA 94720 USA
[2] Columbia Univ, Columbia Business Sch, New York, NY USA
来源：
ACADEMY OF MANAGEMENT JOURNAL | 2001年 / 44卷 / 05期
关键词：
D O I：
10.5465/3069440
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
Drawing from social categorization theory, we found that greater demographic heterogeneity led to group norms emphasizing lower cooperation among student teams and officers from ten business units of a financial services firm. This effect faded over time. Perceptions of team norms among those more demographically different from their work group changed more, becoming more cooperative, as a function of contact with other members. Finally, cooperative norms mediated the relationship between group composition and work outcomes.
引用
收藏
页码：956 / 974
页数：19
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