Adoption and usage of collaboration information technologies in Australia and New Zealand

IT can potentially play a significant role in task collaboration if it can enhance the quality of communication and coordination between group members asynchronously or synchronously. This paper empirically assesses the pattern of deployment of IT in supporting task-oriented collaboration in organizations in Australia and New Zealand. Data collected from one hundred and forty-seven organizations is analyzed to gain insights into adoption and use patterns of seven popular IT clusters that have the capability to support collaboration between workgroup members. Our analyses show that e-mail and proprietary groupware are the most widely adopted and used IT while dataconferencing tools and electronic meeting systems have the lowest level of both adoption and use.