Quantifying world-class using AHP for manufacturing industries

In recent years, there are some organizations, which are considered as world-class manufacturers, while many organizations are in the quest to attain the invincible status of being 'world-class'. But an important question that has not been addressed yet is: "how to evaluate or assess an organization to deem it as world-class?" There is no literature available currently, which provides a methodology for the same. Hence, in this paper, an attempt has been made to quantify the term 'world-class' by identifying various factors/practices that need to be present and followed in world-class organizations. These factors/practices are assessed using a rating scale, which were aggregated and related to the updated list of competitive priorities, namely, morale, flexibility, innovation and social responsibility in addition the traditional priorities such as productivity, cost, quality, and delivery. To accomplish these activities, a Multi-Attribute Decision-Making (MADM) model, namely the Analytic Hierarchy Process (AHP) is used and the steps for the same have been demonstrated.