Burnout, job stress and attitudes towards the use of force by Norwegian police officers

Purpose - Although many studies have considered burnout in the human services, little research on burnout has focused on police officers. This study aims to examine the relationship between burnout and police officers' attitudes towards the use of force and attitudes towards the use of social skills to solve problems. Design/methodology/approach - Data were collected from 766 police officers in Norway using anonymously completed questionnaires. Findings - Police officers reporting higher levels of cynicism also held more favorable attitudes towards the use of force; police officers reporting higher levels of professional efficacy also held more favorable attitudes towards the use of social skills to solve problems. Research limitations/implications - Future research needs to examine these findings in other countries and using longitudinal research designs. Practical implications - Organizations are advised to monitor burnout levels of front-line service workers and introduce structures and processes to reduce burnout levels. Originality/value - This study has value for senior police management and employment counselors.