Defusing the Angry Patron:A How-to-Do-It Manual for Librarians, 2nd edition

被引：0

作者：

Sullivan, Doreen ^{[1
]}

机构：

[1] RMIT Univ, Melbourne, Vic, Australia

来源：

AUSTRALIAN LIBRARY JOURNAL | 2011年 / 60卷 / 03期

关键词：

D O I：

10.1080/00049670.2011.10722625

中图分类号：

G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];

学科分类号：

1205 ; 120501 ;

摘要：

引用

页码：261 / 261

页数：1

共 50 条

[1] Defusing the angry patron: A how-to-do-it manual for librarians and paraprofessionals
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