To Improve Customer Experience, Improve Employee Engagement

被引:0
|
作者
Johnson, Carla
机构
关键词
D O I
暂无
中图分类号
G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];
学科分类号
1205 ; 120501 ;
摘要
引用
收藏
页码:39 / 39
页数:1
相关论文
共 50 条
  • [1] Addressing Employee Engagement in Health Care: Strategies to Improve the Experience of Providing Care
    Longbrake, Kenneth
    Farmer, Lisa C.
    [J]. JOURNAL OF THE AMERICAN PSYCHIATRIC NURSES ASSOCIATION, 2017, 23 (04) : 309 - 309
  • [2] Improve employee engagement to retain your workforce
    Tullar, Jessica M.
    Amick, Benjamin C., III
    Brewer, Shelley
    Diamond, Pamela M.
    Kelder, Steven H.
    Mikhail, Osama
    [J]. HEALTH CARE MANAGEMENT REVIEW, 2016, 41 (04) : 316 - 324
  • [3] Integration of Sensors to Improve Customer Experience
    Anderson, Mark
    Bolton, Joseph
    [J]. 2015 IEEE 12TH INTERNATIONAL CONFERENCE ON E-BUSINESS ENGINEERING (ICEBE), 2015, : 382 - 386
  • [4] THE ROLE OF OCCUPATIONAL ENGAGEMENT AS AN ALTERNATIVE TO IMPROVE EMPLOYEE SATISFACTION
    Agurto Ruiz, Karla Paola
    Mogollon Garcia, Francisco Segundo
    Castillo Chung, Luiggi Bruno
    [J]. REVISTA UNIVERSIDAD Y SOCIEDAD, 2020, 12 (04): : 112 - 119
  • [5] In-Store Communication to Improve the Customer Experience
    Melia, Monia
    Colurcio, Maria
    Carida, Angela
    [J]. INTERNATIONAL JOURNAL OF APPLIED BEHAVIORAL ECONOMICS, 2014, 3 (04) : 55 - 70
  • [6] Leveraging Big Data to Improve Customer Experience
    Faizi, Rdouan
    El Fkihi, Sanaa
    El Afia, Abdellatif
    [J]. VISION 2020: SUSTAINABLE ECONOMIC DEVELOPMENT, INNOVATION MANAGEMENT, AND GLOBAL GROWTH, VOLS I-IX, 2017, 2017, : 1405 - 1409
  • [7] New Ways of Working and the Physical Environment to Improve Employee Engagement
    Duque, Luis
    Costa, Renato
    Dias, Alvaro
    Pereira, Leandro
    Santos, Jose
    Antonio, Nelson
    [J]. SUSTAINABILITY, 2020, 12 (17)
  • [8] A Framework to Improve the Digital Customer Experience in Complex Services
    Kandil, Omnia
    Dessart, Laurence
    Standaert, Willem
    Bosma, Maarten
    [J]. SERVICES MARKETING QUARTERLY, 2024, 45 (01) : 25 - 54
  • [9] Bridging employee engagement and customer engagement in a service context
    Qi, Ji
    Wang, Sijun
    Hall, Kristina K. Lindsey
    [J]. JOURNAL OF BUSINESS RESEARCH, 2023, 160
  • [10] Effects of employee engagement on customer responses: Examining the mediating role of customer engagement
    Rabbanee, Fazlul K.
    Ramaseshan, B.
    Vyravene, Revadee
    [J]. AUSTRALIAN JOURNAL OF MANAGEMENT, 2022, 47 (03) : 539 - 557