FACTORS INFLUENCING THE BEHAVIORAL INTENTION TO USE FOOD DELIVERY APPS

被引：79

作者：

Lee, Eun-Yong ^{[1
]}

Lee, Soo-Bum ^{[2
]}

Jeon, Yu Jung Jennifer ^{[3
]}

机构：

[1] Kyung Hee Cyber Univ, Dept Hotel Management, Seoul, South Korea

[2] Kyung Hee Univ, Coll Hotel & Tourism Management, Seoul, South Korea

[3] Far East Univ, Dept Hotel & Tourism Management, 76-32 Daehak Gil, Chungcheongbuk Do 27601, Taiwan

来源：

SOCIAL BEHAVIOR AND PERSONALITY | 2017年 / 45卷 / 09期

关键词：

technology acceptance; app use; perceived usefulness; perceived ease of use; system quality; design quality; user-generated information; firm-generated information; ACCEPTANCE; TAM; REVIEWS; MARKETPLACES; EXTENSION; ADOPTION; QUALITY; IMPACT; TRUST; PRICE;

D O I：

10.2224/sbp.6185

中图分类号：

B84 [心理学];

学科分类号：

04 ; 0402 ;

摘要：

We examined the relationships between the determinants that affect customers' use of food delivery apps. Using an extended technology acceptance model, we explored consumers' experiences in purchasing delivery food through mobile apps. We distributed a self-administered questionnaire online and used structural equation modeling to test the hypotheses. We found that user-generated information, firm-generated information, and system quality had a significant effect on perceived usefulness. In addition, system quality and design quality strongly influenced the perceived ease of use, which improved perceived usefulness, and in turn, perceived usefulness and perceived ease of use affected attitude toward the use of mobile apps. Practical implications for the food service industry are discussed.

引用

页码：1461 / 1473

页数：13

共 50 条

[1] Internal factors, external factors and behavioral intention toward food delivery apps (FDAs)
Ng, Kenneth Shiu Pong
Zhang, Jiru
Wong, Jose Weng Chou
Luo, Kennis Kaiqi
[J]. BRITISH FOOD JOURNAL, 2023, 125 (08): : 2970 - 2987
[2] Fear of Coronavirus on Continuance Intention to Use Food Delivery Apps
Raman, Prashant
[J]. JOURNAL OF ELECTRONIC COMMERCE IN ORGANIZATIONS, 2022, 20 (02)
[3] Factors Determining the Behavioral Intention of Using Food Delivery Apps during COVID-19 Pandemics
Muangmee, Chaiyawit
Kot, Sebastian
Meekaewkunchorn, Nusanee
Kassakorn, Nuttapon
Khalid, Bilal
[J]. JOURNAL OF THEORETICAL AND APPLIED ELECTRONIC COMMERCE RESEARCH, 2021, 16 (05): : 1297 - 1310
[4] Factors influencing customers' continuance usage intention of food delivery apps during COVID-19 quarantine in Mexico
Ramos, Karen
[J]. BRITISH FOOD JOURNAL, 2022, 124 (03): : 833 - 852
[5] Empirical investigation on factors influencing the behavioral intention to use Facebook
Norazah Mohd Suki
T. Ramayah
Kee Ker Ly
[J]. Universal Access in the Information Society, 2012, 11 : 223 - 231
[6] Factors Influencing Behavioral Intention to Use Computers Among Teachers
Ling, Loh Wai
Ahmad, Wan Fatimah Wan
Singh, Termit Kaur Ranjit
[J]. 2016 3RD INTERNATIONAL CONFERENCE ON COMPUTER AND INFORMATION SCIENCES (ICCOINS), 2016, : 120 - 125
[7] Empirical investigation on factors influencing the behavioral intention to use Facebook
Suki, Norazah Mohd
Ramayah, T.
Ly, Kee Ker
[J]. UNIVERSAL ACCESS IN THE INFORMATION SOCIETY, 2012, 11 (02) : 223 - 231
[8] Mobile apps for healthy living: Factors influencing continuance intention for health apps
Yan, Min
Filieri, Raffaele
Raguseo, Elisabetta
Gorton, Matthew
[J]. TECHNOLOGICAL FORECASTING AND SOCIAL CHANGE, 2021, 166
[9] Determinants of continuance intention to use food delivery apps: findings from PLS and fsQCA
Foroughi, Behzad
Yadegaridehkordi, Elaheh
Iranmanesh, Mohammad
Sukcharoen, Teerachart
Ghobakhlo, Morteza
Nilashi, Mehrbakhsh
[J]. INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, 2024, 36 (04) : 1235 - 1261
[10] Factors influencing the consumers? behavioural intention to use online food delivery service: Empirical evidence from Taiwan
Tsai, Pei-Hsuan
Chen, Chih-Jou
Hsiao, Wei-Hung
Lin, Chin-Tsai
[J]. JOURNAL OF RETAILING AND CONSUMER SERVICES, 2023, 73

← 1 2 3 4 5 →