Offshore documentation development in India: Lessons from experience

Increasingly, many U.S. companies are locating documentation projects offshore, in countries such as India. Setting up and managing offshore documentation teams creates a special set of challenges, in areas such as hiring, training, planning, coping with time zone and cultural differences, and coordinating work done offshore and onsite. This presentation provides an overview of the offshoring trend and its implications for technical writers and managers. It also describes the challenges of managing offshore documentation projects and provides some guidelines and best practices for resolving them.