gSLM: The Initial Steps for the Specification of a Service Management Standard for Federated e-Infrastructures

被引：0
|
作者：
Serrat, Joan [1 ]
Szepieniec, Tomasz [2 ]
Belloum, Adam [3 ]
Rubio-Loyola, Javier [4 ]
Appleton, Owen [5 ]
Schaaf, Thomas [6 ]
Kocot, Joanna [2 ]
机构：
[1] Univ Politecn Cataluna, Barcelona, Spain
[2] ACC Cyfronet AGH, Krakow, Poland
[3] Univ Amsterdam, Amsterdam, Netherlands
[4] CINVESTAV, Tamaulipas, Mexico
[5] Emergence Tech, Norwich, Norfolk, England
[6] Univ Munich, Munich, Germany
来源：
16TH INTERNATIONAL CONFERENCE ON INFORMATION INTEGRATION AND WEB-BASED APPLICATIONS & SERVICES (IIWAS 2014) | 2014年
关键词：
IT Service Management; e-Infrastructures; Actors Model; Capability Model; Management Processes;
D O I：
暂无
中图分类号：
TP301 [理论、方法];
学科分类号：
081202 ;
摘要：
This paper presents a methodology used to create a site independent assessment process of the capabilities of service management systems in federated e-infrastructures that can contribute to introduce or improve service management in these application domains. Based on ISO/IEC 20000 concepts it consist of an actors and relationships model, a set of management processes with their corresponding requirements and a capability model that all converge in an easy to use assessment tool. The methodology has been evaluated through its adoption in an existing federated e-infrastructure.
引用
收藏
页码：529 / 536
页数：8
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