A Comparison of Academic and Non-academic Staffs' Balanced Score Card Based E-Performance Appraisal: A Case Study

Performance appraisal is a tool used by most organizations, including higher education, to appraise the performance of their staffs. Staffs in higher education in Indonesia are roughly divided into two groups, the academic and non-academic, and both groups are usually appraised annually. This study is based on a research of the e-performance appraisal used by Petra Christian University to appraise its academic and non-academic staffs. The performance appraisal used is based on Balanced Score Card (BSC) focusing on four perspectives, learning and growth, internal business process, customer satisfaction and financial performance. Data entries on the performance of the staffs are input on-line by the administrative departments responsible for the data. The data were collected using judgmental sampling and simple random sampling of forty academic and forty non-academic staffs. Using t-test, it is revealed that in the aspects of learning and growth, and financial performance, there is a discrepancy between the academic and non-academic e-performance. In the aspects of customer satisfaction and internal business process, there is no significant discrepancy.