DEVELOPING STANDARDS AND MODELS OF COMPETENCIES FOR MEDICAL STAFF

Currently, the field of medicine as the most demanded industry in the world is constantly developing and improving processes, not only related to treatment methods, but also to the labour functions of medical staff. The effectiveness of methods focused on continuous improvement of production and labour processes, largely depends on the ability to introduce standards in the professional activities of workers. In accordance with the principles of lean production, standards should be formed together with the staff for whom this standard is being developed. The relevance of the research presented in the article is that for many medical organizations the introduction of standards on the principles of a "lean clinic" is the first experience. Among the key tasks, it is worth highlighting the development of not only standards, but also models of competencies of medical employees interconnected with them, as well as their introduction into the practice of medical staff in the most effective way. The article addresses main stages of the standards development process on the example of a medical organization and relationship standards with the employees' competencies. As a result of the successive implementation of the stages, standard operating cards are generated, aimed at reducing the unproductive labour costs of medical workers. Also, standard operating cards allow developing appropriate cards of competences for employees that reflect modern qualification requirements in the context of digitalization of the healthcare sector. (C) 2020 Published by European Publisher.