ICTs and Internet adoption in China's tourism industry

The fast development of information communication technologies (ICTs) and the expansion of the Internet have changed industry structures around the world. New technologies have been adopted in the tourism industry in Europe and America for more than 30 years, and the trend is likely to continue into the future. China, as a fast-growing developing country in Asia, is gaining importance in the international tourism market for its historical and cultural attractiveness as a destination. It is also becoming a booming tourism source country as its population starts travelling overseas. This study examines how the ICT and Internet gradually change the tourism industry structure in China; how important such changes are, and to where such changes will lead China's tourism industry. This exploratory research is conducted based on information collected from several tourism organisations, such as airlines, hotels, tour operators, visitor attractions and the tourism authorities within China. (C) 2003 Elsevier Ltd. All rights reserved.