COVIDSensing: Social Sensing Strategy for the Management of the COVID-19 Crisis

The management of the COVID-19 pandemic has been shown to be critical for reducing its dramatic effects. Social sensing can analyse user-contributed data posted daily in social-media services, where participants are seen as Social Sensors. Individually, social sensors may provide noisy information. However, collectively, such opinion holders constitute a large critical mass dispersed everywhere and with an immediate capacity for information transfer. The main goal of this article is to present a novel methodological tool based on social sensing, called COVIDSensing. In particular, this application serves to provide actionable information in real time for the management of the socio-economic and health crisis caused by COVID-19. This tool dynamically identifies socio-economic problems of general interest through the analysis of people's opinions on social networks. Moreover, it tracks and predicts the evolution of the COVID-19 pandemic based on epidemiological figures together with the social perceptions towards the disease. This article presents the case study of Spain to illustrate the tool.