Gray correlation analyses on service quality of logistics enterprises based on customer value

被引：0
|
作者：
Liu Mingfei [1 ]
机构：
[1] Wuhan Univ Technol, Sch Management, Wuhan 430070, Peoples R China
来源：
PROCEEDINGS OF THE 2ND EURO-ASIA CONFERENCE ON ENVIRONMENT AND CORPORATE SOCIAL RESPONSIBILITY: TECHNOLOGICAL INNOVATION AND MANAGEMENT SECTION | 2008年
关键词：
customer value; logistics enterprises; service quality; gray correlation analysis;
D O I：
暂无
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
In this paper, the author firstly provides a literature review on researches associated with evaluation of service quality of logistics enterprises. Then, she proposes a logistics service quality gap model based on customer value by using gray correlation analysis method. The weight and associated degree of main factors influenced the logistics service quality of enterprises were analyzed with the model, respectively.
引用
收藏
页码：138 / 144
页数：7
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